Why Do Customers Say No?

How do you respond to a no in sales?

Sales people know all about it: the word “no.”…Here are a few steps that can be helpful in the process:Acknowledge the Rejection.

Good salespeople aren’t disrespectful.

Provide Additional Context.

Show Interest.

Ask for a Different Contact..

How do I tell my customers no?

7 Ways to Tell Your Customer NoEmpathize with the customer’s situation. … Validate the customer’s emotions while reiterating your intention to help. … Focus on the primacy of the customer and the relationship. … Treat every “no” like the first “no” of the day. … Offer your best alternative first. … Get curious. … Ask for feedback.

How do you indirectly say no?

How to Say No Without Ever Saying NoSay nothing. … Ask for more information. … Say “Maybe.” After they get back to you with that information you were sure they wouldn’t have, say you’ll have to think about it. … Say “Not right now.” After they don’t forget about it, say that now isn’t a good time. … Say you’ll get back to them. … Offer something else instead.More items…

How do you say no discount politely?

As for your discount request, I’m sorry to say that we don’t offer discounts. We believe that our service offers more value for your money and it will be unfair to our other customers if we make an exception. Let me know if I can send you the contract.

What do you do when a customer says no?

Here is what to do when your client says “No”:Understand why they are a “No” This is where the structured “7 Steps to Yes!” sales conversation comes in. … Identify what sort of a “No” it is. … Acknowledge their reason. … Challenge them (if appropriate) … Let them go Gracefully. … Follow up for Referrals. … Review and Reflect.

Why do we have to say no?

It’s important to be able to say no so you feel empowered while still maintaining your relationships with others. Saying no helps you establish healthy boundaries and enables others to have clarity about what they can expect from you.

What is good customer service?

Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.

How do you say no without being rude?

Let’s take a look at my 6 tips on how to say no without feeling guilty.Acknowledge That You Cannot Do Everything. If you always say yes, you are not going to have enough time to do anything. … Offer An Alternative. … Say No Without Apologizing. … Understand Why You Have A Hard Time Saying No. … Know Your Value. … Have A Go-To Phrase.

Why are people afraid of no?

We should realize that we are afraid of saying no because our biggest fear is rejection. We are afraid that every time we do this, we would disappoint someone, make them angry, hurt their feelings, or appear unkind or rude. We have in our mind that having people think negatively of ourselves is the ultimate rejection.

Can I say no at work?

In most cases, you are expected to say yes to whatever you are asked to do. However, sometimes it is okay to say no. In fact, sometimes it is a very good idea to say no. Saying yes cements your reputation and helps you get more responsibilities.

How do you respond to a customer who constantly says no?

7 Tips on How to Say No to CustomersAsk for clarification. When customers are vague about why they’re upset (“Your update looks terrible. … Explain what’s going to happen next. … Be honest. … Reframe the “no” using positive language. … Make the customer feel heard. … Offer alternatives. … Explain the reasoning behind the current design.

How do you say no nicely?

Here are 10 ways for you to say ‘NO’ in a polite manner:I’m honoured but I can’t..I wish there were two of me.Sorry, I’m booked into something else right now.Sadly, I have something else.No, thank you but it sounds lovely, so next time.I’m not taking anything else right now.More items…•